Refund Policy
Last updated:
This policy explains when credits bought from DATAINFO can be refunded. It forms part of our Terms of Use.
1. Credits you have used
When you unlock a contact channel, the credits for it are spent and the details are delivered, so used credits are not refundable. This applies even if the person later changes their number or email. If a detail you unlocked is clearly wrong or does not work, tell us within 7 days and we will review it; where we agree the detail was wrong we will return the credits for that unlock to your wallet.
2. Unused credits
If you bought credits online and have not spent any of them, you can ask for a refund of that purchase within 14 days of paying. We refund to the original payment method.
3. How to ask
Use the Contact page and tell us your company name, the payment date and amount, and the reason. We reply within a few working days.
4. Mistaken or duplicate payments
If you were charged twice or paid the wrong amount by mistake, contact us as soon as you notice. We will correct it by refunding the extra amount or adjusting your credits.
5. Bank transfer and M-Pesa payments
Refunds for these payments are made to the account they came from, after any bank or transfer fees.
6. Timing
After we approve a refund, the time it takes to reach you depends on your bank or payment provider (usually 5–10 working days). Credits that were added for a refunded payment are removed from your wallet.
7. Credits that expire
Credits that have reached their expiry date cannot be refunded.