Frequently asked questions
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Do I need a subscription?
No. You buy credits and spend them only when you unlock a contact channel. There is nothing to cancel.
What does a credit unlock?
One channel of one contact — for example a mobile number or an email. You see the tier and last-checked date before you spend.
Can my team share credits?
Yes. Company admins keep a company wallet and send credits to colleagues, set monthly limits and see everyone's history.
How do I pay?
Online by card or PayPal, or by bank transfer / M-Pesa: send a top-up request and an admin adds the credits once the payment is confirmed.
Is it free to look around?
Creating an account is free, and you can browse companies before you unlock anything.
How accurate are the contacts?
Each contact shows a confidence tier (Verified, Probable or Unconfirmed) and the date it was last checked, so you know what you are paying for.
Can I get a refund?
Unused credits from an online purchase can be refunded within 14 days; used credits cannot. See the refund policy for the details.
I am listed in the directory — can I change or remove my details?
Yes. Contact us with the entry you mean and we will correct or remove it.